FAQ

Absolutely! After all, you decided that they deserve the tip, not us!

It will show in their tippl account immediately. However, it normally takes around 5 working days for the money to work its way through the Canadian banking system to tippl. We then pay them the money on their next scheduled pay date.

We need to cover our operating costs. There are unavoidable costs associated with all online transactions — running a secure banking system costs money. To be completely transparent, we clearly display the processing fee to you before payment.

This depends on who the tip is being paid to. We'll let you know during the checkout process, and also state this in your payment receipt.

Yes. Payment is made through a global payments infrastructure company who are PCI level 1 certified. This is the most stringent level of certification available in the payments industry. Tippl does not store any of your personal details.

Yes. You can find employees who use tippl on their employers tippl page. Lookout for a "ti" icon on their website or in booking emails - this will link to their page listing staff members you can tip.

Everyone makes mistakes, so we offer refunds within 5 days of you paying a tip. To request a refund just contact us with your order number and we'll process it as quickly as possible. For more information please see our terms and conditions.

Yes. When your employer signs you up you will receive an email asking you to sign in. When you sign in you will receive your unique easy-to-remember code that allows people to easily send you a tip.

Give them your personal easy-to-remember 6 letter code. You could write it on a receipt, put it in an email, scrawl it on a pizza box, ... , whatever works for you! Alternatively give them a copy of your unique tippl QR code.

Yes. Payments will be disbursed by your employer. Tippl does not store any bank details or billing information.

Potentially. If your employer provides a link to their tippl page a customer can easily find you through that and pay you a tip.

Yes. Subscriptions are billed monthly, and you can add/remove users from your subscription at any time without penalty. Staff members can keep their profiles so that they can easily resume next season.

We currently operate across Canada and help Canadian employees receive cashless tips. People can pay a tip from any country.

Tippl: Tipping + People + Simple = Tippl

Yes. Tippl is made with in Vancouver.

Nope. No app necessary. This reduces the barrier for people to pay tips - just like when using cash, you don't need to download an app first! Tipping is simple and secure through the website.