FAQ

We send a payment receipt to your email address.

No, tippl is not a peer-to-peer payments service. Much like in a restaurant or coffee shop your payment goes to the employer, who periodically disburses tips to their employees.

Yes!

No. The recipient just sees the tip amount and date of payment.

It will show in their tippl account immediately. The money is not made available for a few days to ensure it can be returned to you if you made a mistake as per our returns policy. Thereafter the employer is obligated to disburse the money on their next scheduled pay date subject to reasonable payroll processing timelines.

We use the fee to cover the costs of making card payments. Every time you make a card payment the card companies charge a fee — that's how Visa and Mastercard make their millions. Card fees are normally included in the price of whatever you are buying. We can't do that (because you choose the amount, and we pass on the full tip), so we add the card fee on top. We clearly display the processing fee to you before payment.

The processing fee is typically 3.7 %. To be completely transparent, we clearly display the processing fee to you in dollars and cents before payment.

It's not! We're cheaper than Square. At the time of writing Square charge 2.8 % + 30¢ for card-not-present payments, whereas we charge 3.7 %. With pricing like Square you would pay 60 cents for a $10 tip (!), whereas with us you pay just 38 cents.

Your payment is made to the employer of the ultimate recipient, so the answer depends on who the tip is being paid to. We'll let you know what to expect to see on your bank statement during the checkout process, and also state this in your payment receipt.

Yes. Payment is made through a global payments infrastructure company who are PCI level 1 certified. This is the most stringent level of certification available in the payments industry. tippl does not store any of your personal details.

Yes. You can find people who use tippl on their employers tippl page. Lookout for a "ti" icon on their website or in booking emails — this will link to their page listing staff members you can tip.

Everyone makes mistakes, so we offer refunds within 5 days of you paying a tip. To request a refund just contact us with your order number and we'll process it as quickly as possible. For more information please see our terms and conditions.

Yes. When your employer signs you up you will receive an email asking you to sign in. When you sign in you will receive your unique easy-to-remember code that allows people to easily pay you a tip.

Give them a link to your landing page (here's an example), a link to your personal payment page, or just give them your personal easy-to-remember 6 letter code. You could write it on a receipt, put it in an email, scrawl it on a pizza box, ... , whatever works for you! Alternatively give them a copy of your unique tippl QR code.

Potentially. If your employer provides a link to their tippl landing page (here's an example) a customer can easily find you through that and pay you a tip.

Typically your employer will disburse payments (e.g., through payroll) in which case you do not need to provide your bank details to tippl at all. In any case, tippl does not store any bank details or billing information. If we do need your bank details these will be stored by a global payments infrastructure company who are PCI level 1 certified — the highest level of Payment Card Industry (PCI) certification.

We work with businesses across Canada. People from any country can pay a tip.

Yes. We have put together a set of Frequently Asked Questions specifically for business owners and employers.

We have put together a set of Frequently Asked Questions all about tippl reviews.

Tippl: Tipping + People + Simple = tippl

Yes! tippl is made with in Vancouver. We also work with a Canadian based payments provider.

No. No app necessary. This reduces the barrier for people to pay tips — just like when using cash, you don't need to download an app first! Tipping is simple and secure through the website.

We do not track you, or advertise to you. We only use strictly necessary cookies (during checkout, and sign in) so a cookie warning is not required.